Submit a request – Cake Help Center

How can we help you? Our hours are Monday through Friday, 9am - 5pm PST.

Your email address

Please select the product group you're inquiring about

Cake Meds (ED Meds) / Hello Cake (Lubes, Massagers, Condoms)

Please tell us your first and last name

This will help us identify your account.

What do you need help with?(optional)

What do you need help with?

If you have a medical emergency, please call 9-1-1 immediately.

General Question

Edit a New Order (Within 24hrs)(optional)

Please note we are unable to edit any orders that already have tracking numbers.

Please tell us why you'd like to cancel.(optional)

Once an order has shipped we are under able to make any edits or cancel an order.

Common Purchase Topics(optional)

Common Order Inquiries

(Shipping status, missing items, wrong items etc.)

Common Product Questions(optional)

Ex. Product Instructions, Ingredients, Tips & Tricks

Common Subscription Topics

Common Account Topics

Common Loyalty and Reward Topics

Please tell us why you'd like to cancel or pause shipments.(optional)

Once an order has shipped we are under able to make any edits or cancel an order.

Product List(optional)

Product List

Please select the item you're experiencing an issue with.

Please select the reason that best describes your issue:

I’m having issues with my lube / lotion:

Please select the reason below that best describes your issue.

Please select the reason that best describes your issue:

How long have you had the item?(optional)

Where did you purchase this item?(optional)

Please provide proof of purchase or photo of item if purchased from a different retailer in Attachments section below.

We require a proof of purchase before we can issue a replacement for a product purchased from a different retailer.

Product List(optional)

Cake Order #(optional)

For ex. CAKE00000

Common Cake Meds Subscription Topics

Please select a topic for a quicker resolution.

Please tell us why you'd like to cancel or pause shipments.

Once an order has shipped we are under able to make any edits or cancel an order.

Common Frequently Asked Questions

Common Order and Shipping Topics

Common Cake Meds Purchasing Topics

Please select the issue below that best describes your issue:

Please provide more details in the Additional Specific Details section.

Are you on a mobile device or desktop?

Which browser are you using?

Are you able to provide a screenshot of the error you are receiving?

Providing a screenshot can help our team troubleshoot the issue.

Common Account Topics

Edit a New Order (Within 24hrs)

Please note we are unable to edit any orders that already have tracking numbers.

Common Medication Topics

If you are having a medical emergency, please call 9-1-1.

Please tell us why you'd like to cancel.

Once an order has shipped we are under able to make any edits or cancel an order.

Cake Meds Order#(optional)

Ex. #ED-00000000000

Your Shipping Address(optional)

Please include your Name, Street Address, Suite/Unit Number, City, State/Province, Zip Code & Country.

Subject Title to Your Request(optional)

Additional Specific Details

Please enter the details of your request and be as specific as possible. A member of our support team will respond shortly.

Attachments(optional)

Add file or drop files here