Unfortunately, we are not able to accept returns or exchanges for any product that has been opened and/or used. These are products used for sex, after all!
If you would like to apply for a refund or exchange due to the product arriving incorrectly and/or damaged, please notify us within 14 business days via our Orders and Return Form or via email at hello@hellocake.com. Please provide as much details as possible for a quicker assessment.
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