My Cake Meds payment won't go through!

The majority of all payment issues we see come from the payment being rejected by the patient's bank.

If you're experiencing any payment issues, we suggest contacting your banking institution to confirm the purchase.

Once you do, you can update your payment method for this purchase by heading to the "Manage subscriptions" on the main page of your dashboard.  From here you'll see the ability to "Update your payment." 

We are unable to manually update payment information for patients.

Please note we do not accept payments linked to HSA or FSA accounts.